Delivery and Returns – Grannies Inc.

Delivery and Returns

Not happy? No problem...

When and how...

Delivery

Items that we hold in stock will be shipped within 2-3 business days. Delivery will depend on your location. It usually takes 1-3 days in the UK, 5-7 to Europe, USA or Canada. We ship all items with standard Royal Mail delivery. Please note that it's the customers responsibility to pay for any and all customs duties. If you need the item by a specific date please contact us before placing the order. BESPOKE ORDERS All items that are made to order will ship as soon as we have them available. Please note that all our items are 100% handmade and as such the process takes time and is also subject to the availability of knitters.
Trying to keep you happy...

Returns

Stock items can be returned unworn and unused in their original packaging within 14 days of delivery. Bespoke orders are excluded from our Returns Policy due to the nature of the bespoke service unless faulty. Having said that, if you are really unhappy with your product then please contact us and we will try to sort it out. Our Terms and Conditions apply.